What happens when a booking falls through.
The platform sets a minimum standard, farmers choose a tier above it, and a farmer cancellation always means a full guest refund.
The published policy, effective 27 August 2026.
| Situation | What happens |
|---|---|
| Day experience, cancelled more than 7 days out | At least a 50% refund — the platform minimum standard |
| Stay or 50+ capacity event, more than 14 days out | At least a 50% refund |
| Farmer offers a 24, 48 or 72-hour tier | Free cancellation inside that window |
| Farmer offers a custom tier | As published on the listing |
| Farmer offers no refund | Permitted, but requires justification |
| The farmer cancels | Full guest refund, always |
| A farmer cancels repeatedly | Escalating penalties, up to termination |
| Refund method | The original payment method, within 14 days |
| Tips, if the experience did not happen | Refunded |
| Tips, if it did | Potentially retained by the farmer |
The bit that is not published.
Payout timing — how long a farmer waits for their money after a completed booking — sits in the Farmer Onboarding Agreement, which is not publicly retrievable.
For a small farm running on tight cashflow, payout timing matters at least as much as the commission rate. It is one of two genuinely important numbers that require going through host signup to obtain, the other being the minimum public liability cover the platform demands.
Payments
Stripe, Inc.
Refunds
Original method, within 14 days.
Farmer cancels
Full guest refund, every time.
Payout timing
Not published.
The full commercials.
Commission, fees and the free first £300.
What people actually ask.
The two questions this page gets most, answered without a support ticket.
No. Only Farmers Limited was founded by Lisa Hogan — Lisa Bentinck on the register — and her son Wolfe Bentinck. Clarkson is billed on it as an aspiring farmer, which is a promotional role, not a directorship.
Seven point one per cent on confirmed bookings, and the first three hundred pounds a farm earns is free. Guests pay a two and a half per cent service fee on top.
Get told before everyone else
One email a fortnight about what is actually happening in the fields, the brewery and the pub — including the bits that went wrong.
