Skip, swap, pause or stop.
All of it self-service, in two taps, without emailing anybody and without a telephone number that nobody answers.
Everything you can do.
Skip a month
One tap. The next box comes as normal.
Swap the box
Between larder, sweet, barbecue and estate, at any point.
Change the cadence
Monthly to quarterly, or the other way.
Pause indefinitely
For as long as you like. Nothing charges while it is paused.
Change the address
Including for one box only, which is the one everybody actually needs.
Cancel completely
Two taps. No exit survey, no retention offer, no phone call.
Why the cancel flow is easy on purpose.
A subscription that is hard to leave generates chargebacks, complaints and people who will never come back to anything you sell.
A subscription that is easy to leave generates people who pause for six months and then return. On this site the cancel flow is called Bottling It — losing your nerve, and bottling drinks — and it takes two taps. We would rather you left cleanly and thought well of us than stayed grudgingly.
The usual questions.
On the day the box ships, not before. If you skip, you are not charged.
Not the individual contents — the whole point is that somebody else packs it. You can swap between the four boxes at any time.
Skip the month, or change the delivery address for that one box.
No. You can cancel after the first box.
Tell us and we will replace it. No form, no photographs required unless it helps you explain.
Every change, and how long it takes.
| What you want to do | Where | How long it takes | Anything else |
|---|---|---|---|
| Skip the next box | Your account | One tap | The one after comes as normal |
| Swap to a different box | Your account | One tap | Takes effect on the next dispatch |
| Change the cadence | Your account | One tap | Monthly to quarterly, or back |
| Change the address, once | Your account | Two taps | For that box only, which is the one people need |
| Pause indefinitely | Your account | One tap | Nothing charges while it is paused |
| Cancel | Your account | Two taps | No exit survey, no retention offer, no telephone call |
The terms, in four lines.
Skip or pause
Any time, without emailing anybody.
Cancel
Two taps. It is called Bottling It.
One parcel
Not three, for one order.
Charged on dispatch
Never before, and never for a skipped month.
The boxes.
Four of them, from twenty-eight pounds.
